Hell Bay Hotel

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Privacy Policy

Privacy Policy

We’re committed to protecting your privacy. This policy details what personal information we collect and why we collect it, how we use your information and how you can access and update it.


Who we are

Hell Bay Hotel is part of Tresco Estate, the trading name of Robert Dorrien-Smith. Our business address is Hell Bay Hotel, Bryher, Isles of Scilly, TR23 0PR.


What information do we collect about you?

We collect information while you use our website and when you get in touch or sign up to our services. The personal information we collect from you while using the site includes your IP address and information about what pages are accessed and when. Website usage information is collected using cookies (see below).

If you sign up to our email newsletter, we will collect your name and email address, which will be stored in the Campaign Monitor email newsletter system.

If you make a booking, or register for other services, we may also collect information such as your telephone number, date of birth, financial and credit card information.

We have put in place suitable physical, electronic and managerial procedures to safeguard the information we collect. Any personal information is kept private and securely stored until a time it is no longer needed, or until you request that we remove it from our records.


How will we use the information about you?

If you subscribe to our email newsletter, we will contact you by email with news, offers, events information and other updates we think you might be interested in from Hell Bay Hotel. Newsletters may record subscriber data relating to engagement.

If you fill out a contact form on our website, we will use the details to contact you by email or telephone in relation to your enquiry.

If you place an order or make a booking through our website, we will use your information to process your order or booking, keep you updated on its progress and request feedback.

You can unsubscribe from our email list or update your preferences at any time by using the unsubscribe or preferences links in any email we send you. To unsubscribe from emails, you can also email contactus@hellbay.co.uk or call us on +44 (0)1720 422947. You may also write to us at Hell Bay Hotel, Bryher, Isles of Scilly, TR23 0PR.

We will never rent, lease or sell this data to other companies or individuals. We will only transfer your personal information to a third-party if required by law to do so.

If you are unhappy with how we have collected or used your data, you have the right to complain to the Information Commissioner’s Office (ICO).


Access to your information

You have the right to access any data that relates to you, to delete it, and to object to its use for marketing. You can also check, correct and update your information (for instance, if you change address or email address). To do this, please contact us on contactus@hellbay.co.uk



This website uses cookies, which are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They are used to tailor your return visits and provide a more personalised experience, or to assist in monitoring website usage. They do not allow us to identify you as an individual.

It is possible to disable cookies using your browser preferences. Please note that turning off cookies may affect the functionality of our website.


Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this page. This privacy policy was last updated on 24th May 2018.