Hell Bay Hotel Coronavirus Statement
Last updated 7th April 2020 - 10:00
We hope – first and foremost – that you are safe and well.
We all find ourselves in uncharted waters, but the latest government advice is unequivocal; we must all stay at home to protect the NHS and save lives.
As a community, we now hunker down and do what our island community does best: help and support each other, from our babies to our elderly population. Yes, Hell Bay is a business but above all, it is part of a precious and irreplaceable island community on Bryher and the wider Isles of Scilly.
We are having to make challenging decisions that affect not only our guests, but our entire community. With your support, we can sustain and support this community to ensure Hell Bay is here for all to enjoy again when this turbulent time passes.
For those with existing bookings
We are asking that guests please do not call us at this time. We are contacting guests as soon as possible, working through bookings in order of arrival. Currently, all guests with an arrival date on or before 31st May 2020 are being contacted to discuss their options, which could include transferring your booking depending on availability. We would ask that you please check the terms of your travel insurance as many guests have found themselves to be fully covered.
If you are due to arrive later in the season, we will be in touch with you in advance of your scheduled stay to discuss the options available to you which will naturally depend on the then current state of affairs. We are keen not to cause unnecessary anxiety around or disruption to bookings further into the future as this is an evolving situation.
Of course, if you wish to cancel your booking at this time and are able to recover your costs from your travel insurance, we will be happy to provide any documentation required.
We are currently not accepting new bookings for April and May 2020. We will keep this policy under review as new government advice is released.
As we navigate these uncharted waters, we would like to thank you for your understanding as we do our best to balance the needs and livelihood of our community and the options we offer our guests.
Our lives may feel as though they have been turned upside down, but there will be a time when life returns to ‘normal’. Sustaining us is the thought of welcoming our guests and owners back to the hotel again when the time is right, whenever that may be.
Stay safe, take care of your community, and keep dreaming dreams of Hell Bay.
The Hell Bay team