Hell Bay Hotel Coronavirus Statement
Updated: 10th July 2020
We are delighted that Hell Bay Hotel has reopened its doors and can finally welcome guests back to Bryher.
Since the day we closed, we have been busy planning our reopening, to ensure we can offer a safe, as well as relaxing, holiday on Bryher. Before you travel, we would ask that you read the information on this page carefully. It contains important information on what we’re doing to keep everyone safe, and the changes you can expect on the island this year.
Inevitably, these measures will mean some changes to the usual Hell Bay experience, but rest assured that the hotel remains the perfect place to relax and revitalise – something more important than ever right now…
We can’t wait to welcome back our guests for Shipman Head rambles, fudge stall visits and purposeful afternoons in the sun on Popplestones. Bryher has missed you, and the hotel and our islanders look forward to your return.
TRAVELLING TO HELL BAY
Above all else, please keep our guests, team and islands safe. Please do not travel to Scilly if you have displayed symptoms of Coronavirus in the last 7 days, share a household with anyone that has had symptoms within 14 days, or have been contacted by NHS Test & Trace.
It seems we must forego the usual handshake or hug, but you’ll still receive the same warm welcome throughout your journey...
Face coverings will be mandatory on all transport to and around the islands, including Penzance Helicopters, Skybus, Scillonian, Tresco Boats and the Shuttle.
On arrival on Bryher, we will ask you to walk from the quays to the hotel where possible, with our vehicles being used predominantly for luggage. Our staff will be happy to offer assistance with guest luggage, but please do not be offended if they are wearing PPE and sanitise luggage handles.
Each of the travel operators has put in place their own detailed guidance on their own websites. Please check this advice before setting out: Penzance Helicopters | Isles of Scilly Travel | Tresco Boat Services.
We're aware of limited availability on some travel services to the islands during July and August. Penzance Helicopters has opened up an enhanced schedule, with flights available throughout the summer direct to Tresco and St Mary's - click here to book now or call 01736 780828.
AROUND THE HOTEL
We’re updating our practices and introducing new measures to enhance cleanliness and encourage social distancing throughout the hotel.
We have completed the Visit England 'We're Good to Go' COVID-secure scheme, demonstrating we have followed government and industry guidelines, have a Risk Assessment in place and processes to maintain cleanliness and aid social distancing.
You will find plentiful supplies of soap and hand sanitiser in all public areas (please remember to bring your own sanitiser for use when out and about).
Our Housekeeping team have been hard at work, enhancing their already rigorous cleaning regimes in all of our suites and public areas. They use a high-performance sanitiser and are paying particular attention to high touch areas like door handles, light switches and soft furnishings. Your room will only be cleaned if you are out and about.
We will be managing the number of people in busy areas such as the bar and reception. A new screen is in place at the reception desk, and we will email bills prior to departure so you can check your bill in the comfort of your room. Our reception team can be contacted by telephone, reducing the need to come into reception in person. We will be putting information such as menus and boat times on a dedicated webpage for you to access from your own device.
Our reception team is available by phone for help throughout your stay, and on departure, we’ll email your bill so you can settle up online or by phone if you would prefer not to visit Reception. We’re encouraging the use of Account or contactless payments throughout your stay.
EATING & DRINKING
Hell Bay is renowned for its food – from our 3 AA Rosette Restaurant to our hearty bar meals. We’re pleased to say we will still offer the opportunity to enjoy our island-inspired food and drink, albeit with some minor changes.
We’re delighted to confirm the hotel bar and restaurant will be open, serving breakfast, lunch, dinner and drinks throughout the day. The hotel will, for the time being, be open to residents only.
Start the day with breakfast in the restaurant with your choice from the kitchen, or continental favourites served at your table. At lunchtime, choose from a selection of light bites from our menu to enjoy in the bar or out in the sun or – if you’re off exploring for the day – pre-order a light lunch to take with you. By evening, choose from our summer menu of tempting, island-inspired favourites from our bar and restaurant menus.
Throughout the day, guests are welcome to enjoy a morning coffee or afternoon Pimms in our comfortable lounge or on the terrace.
If you would prefer to dine in your room at any point, please just ask one of the team and we will be happy to provide room service.
With regret, The Crab Shack is unable to open this season.
LIFE’S LITTLE PLEASURES
Time spent on Bryher is about relaxation and revitalisation against the rugged beauty of the island. It’s long walks among the heather on Shipman Head Down, gazing out at the endless seascapes. It’s relaxing strolls to the south end and the sheltered sands and marram of Rushy Bay. It’s a glass of something to celebrate as the sun sets across the ocean beyond Gweal Hill. Nothing will ever change those precious moments.
Across the island, Bryher’s little eateries, activities, shops and stalls will all be open, from Fraggle Rock and Olivia’s Kitchen for a bite to eat while out and about, to Veronica Farm’s Fudge Stall, Hut 62 Boat Hire and the Golden Eagle Studio. Bryher Gallery will be open by appointment only, and while Hillside Farm’s little stall will not be stocked, you can buy online. Island Fish will be open as usual, and this year we’re delighted that Samson Hill Pizzas will be reopening, and we have the brand new Bryher Bake Box stall for sweet treats. Not bad for a tiny island of just 85 people…
Here at the hotel, we’re delighted to welcome Gem of Bryher Yoga back to the hotel for Yoga on the Lawn. We're sorry to say that, for now, the pool, sauna and gym facilities and Treatment Shed will remain closed.
Off the island, Tresco Boat Services will be offering a limited schedule of island-hopping trips. Across the water on Tresco, the Abbey Garden will be open as usual, and there are plenty of options to eat and drink whilst you’re exploring the island. For details, please visit the Tresco website.
FREQUENTLY ASKED QUESTIONS
We've tried to answer many common questions below, but if you have any further questions or concerns, please contact our Reception Team on +44 (0)1720 422947 or email us.
DO I NEED TO BRING A FACE COVERING?
Yes – face coverings are mandatory on all transport to and around the islands, including Penzance Helicopters, Skybus, Scillonian III, Tresco Boats and land transport. You will be denied travel without a face covering, unless you are exempt from wearing one. You may also wish to wear a face covering in the public areas of the hotel.
WHAT IF I WANT TO CANCEL MY BOOKING FOR AFTER RESTRICTIONS ARE LIFTED?
The health of our guests, staff and the islands is the most important thing to us. If you choose to cancel your booking with us, we will attempt to re-let your accommodation, in which case you would only pay a £50 administration charge. Should we be unable to re-sell your accommodation, our standard terms and conditions will apply.
WHAT IF I DEVELOP SYMPTOMS OR HAVE TO SELF-ISOLATE BEFORE I TRAVEL?
Please do not travel to Scilly if you have displayed symptoms of Coronavirus in the last 7 days, share a household with anyone that has had symptoms within 14 days, or have been contacted by NHS Test & Trace.
Please contact us as soon as possible to advise us that you are unable to travel. We will attempt to re-sell your accommodation where possible, but you should also speak to your travel insurer.
WHAT IF I CANNOT GET TRAVEL TO THE ISLANDS? CAN I CANCEL MY BOOKING?
We are aware that, due to social distancing, there have been limitations on travel to the islands on some dates. Penzance Helicopters have now released additional flights throughout July and August. For Skybus and Scillonian, please keep checking the Isles of Scilly Travel website, as additional tickets may become available. If you are unable to book travel, our standard terms and conditions apply.
I AM SHIELDING. WHAT SHOULD I DO?
If you have been told to shield due to being clinically extremely vulnerable, please contact us and we will be happy to assist you.
WHAT HAPPENS IF I DEVELOP SYMPTOMS OF CORONAVIRUS WHILE I’M ON THE ISLAND?
If you develop any Coronavirus symptoms while on-island, you must:
- Self-isolate indoors immediately (with any members of your household)
- Book a test by calling 01626 204 950 (Monday to Sunday, 9-5) or email: firstname.lastname@example.org
- If you have severe symptoms or require other medical help, dial 111 or 999
The Isles of Scilly Local Incident Response Team will be in touch to arrange your test and provide support. You will receive a test in your accommodation, and test results usually take around 48 hours to come back.
If you test positive, government advice is to self-isolate at home. As you cannot use public transport, there is an evacuation service in place. This will provide free private transport back to Penzance for a visitor (and their holiday party) who tests positive during their stay or is advised to self-isolate having been contacted by NHS Test and Trace. This transport will be by boat or helicopter. The service is funded by a partnership between the Council of the Isles of Scilly, Tresco Estate and the Isles of Scilly Steamship Company and there is no charge to the guest for using this service.
The Council of the Isles of Scilly has produced a useful and informative document which we would ask you to read before you travel to the islands: Frequently Asked Questions - Visiting Scilly During the Coronavirus Pandemic.