Hell Bay Hotel Coronavirus Statement
Last updated 12th May 2020 - 09:00
We hope – first and foremost – that you are safe and well.
We all find ourselves in uncharted waters, and we want to thank you for your patience as we navigate our way through these unprecedented times.
As a community, we now hunker down and do what our island community does best: help and support each other, from our babies to our elderly population. Yes, Hell Bay is a business but above all, it is part of a precious and irreplaceable island community on Bryher and the wider Isles of Scilly.
We must make challenging decisions that affect not only our guests but this entire community. With your support, we can sustain and support this unique island and its people to ensure Hell Bay is here for all to enjoy again when this turbulent time passes.
For those with existing bookings
We are asking that guests please do not call us at this time, to allow us to get to everyone as quickly and efficiently as possible. We are now contacting guests due to arrive on or before 3rd July 2020, in order of arrival.
In the first instance, please contact your travel insurance provider to check your cover. Many guests have successfully claimed and we are happy to provide any evidence to expedite your claim. If you are unable to claim under your travel insurance, we will discuss alternative options available to you, which may include transferring your booking.
If you are due to arrive on or after 4th July 2020, please wait to hear from us. In light of the Government’s conditional approach to easing lockdown, and the ever-changing situation, we want to avoid unnecessary disruption to later bookings. We are temporarily waiving the requirement to settle your balance eight weeks before arrival.
Of course, if you wish to cancel your booking and can recover costs from your travel insurance, we will happily provide any documentation required.
We cannot accept new bookings for May and June 2020.
We are currently taking bookings from July onwards under our temporary Coronavirus Flexible Booking Policy. If your holiday has to be cancelled due to UK government-mandated closure of your accommodation, stay at home directive or ban on non-essential travel, we’ll transfer your deposit to a future booking up to the end of 2022, subject to availability and variation of tariff. We reserve the right to revise this temporary amendment at any time.
As we navigate these uncharted waters, we would like to thank you for your understanding. We are doing our best to balance the needs and livelihood of our staff and the options we offer our guests.
Our lives may feel as though they have been turned upside down, but there will be a time when life returns to ‘normal’. Sustaining us is the thought of welcoming our guests and owners back to the island again when the time is right, whenever that may be.
Stay safe, take care of your community, and keep dreaming dreams of Hell Bay.
The Hell Bay Family